A structured 90-day sprint to install one critical pillar of your Farm to Scale OS™. Fix the handoff leak, build a value realization framework, or create an early warning system.
You've diagnosed the problem. Maybe it's the handoff chaos between Sales and CS. Maybe it's that customers don't see value fast enough. Maybe it's silent churn—customers who don't complain, they just leave.
You know you need a systematic solution, not another band-aid. But building the right process, training the team, and embedding new behaviors takes expertise and dedicated execution time your team doesn't have.
The Farm to Scale OS™ Pillar Sprint gives you hands-on implementation support to install one critical component of your retention engine in 90 days.
Each pillar addresses a specific revenue leak. Choose the one that's causing you the most pain right now.
Fix the Sales → CS Transition Leak
Crucial context is lost when deals move from Sales to CS. Promises made during the sale aren't documented. Customer expectations are misaligned from day one.
Every customer starts with clarity. CS knows exactly what was promised, why the customer bought, and what success looks like.
Prove Business Outcomes, Not Features
Customers are using your product, but they're not seeing business outcomes. QBRs focus on feature adoption instead of ROI. Renewals become pricing negotiations instead of value expansions.
You can prove—with data—the business value your product delivers. Renewals become conversations about expanding impact, not defending price.
Catch Silent Churn Before It's Too Late
Your most dangerous accounts are the ones that don't complain. No support tickets, no engagement, no warning signs—until they don't renew.
You catch at-risk accounts 60-90 days before renewal, giving CS time to intervene and save the relationship.
We audit your current state, review data, and interview key stakeholders. Then we design the specific processes, templates, and metrics for your chosen pillar.
We work side-by-side with your team to build the systems, create the documentation, and run pilot tests with a subset of customers.
We train your entire team on the new processes, playbooks, and tools. Everyone understands not just what to do, but why it matters.
Full rollout across all customers. We monitor performance, collect feedback, and make adjustments to ensure the pillar is working as designed.
This sprint is designed for B2B SaaS companies at $10-100M ARR who have already identified their biggest retention challenge and are ready to build a systematic solution.
It's perfect for teams who need hands-on implementation support—not another strategy deck that sits on the shelf.
If you're not sure which pillar to tackle first, start with Customer Growth Planning to diagnose your top leaks.
Limited to 2 concurrent sprints per quarter
We strongly recommend focusing on one pillar at a time. Transformation requires focus and behavior change. Trying to install multiple systems simultaneously often results in none of them sticking. That said, after completing one sprint successfully, we can immediately begin another.
If you're not sure, start with Handoff OS—it's foundational. If your handoffs are solid but customers aren't seeing value, choose Value Realization OS. If you're experiencing silent churn (customers who don't complain, just leave), start with Early Warning OS.
Expect 5-10 hours per week from key stakeholders (VP of CS, RevOps lead, and 2-3 frontline team members). This isn't outsourced work—we build together so your team owns the system when we're done.
We work with your existing tech stack (CRM, CS platform, etc.). The focus is on processes and behaviors, not implementing new software. If we identify tool gaps, we'll recommend solutions, but implementation isn't part of the sprint.
You own the system. We provide 30 days of post-launch support for refinements and questions. Many clients then choose to tackle a second pillar or transition to a Customer Growth Project for ongoing optimization.
The Pillar Sprint gives you hands-on implementation support to build one critical component of your Farm to Scale OS™.
Limited to 2 concurrent sprints per quarter